Everyone I came in contact with was very professional & nice. They didn't pressure me to buy anything I was not ready to buy. They were fast with what they did with my car. I will go back when I need anything done to my car.
Thank you for wanting my review. Wow! Wow! Way to go Nelson Toyota!! You knocked it out of the park Hiring that young lady in Service . Miss Katie is a gem and is all over it ! Excellent customer service and follow through. What a nice change to have one’s business hire a REAL people person . Thank you friends ! 🙂
The requested service was completed promptly and efficiently. The staff was respectful and responsive. Thank you!
Great customer service always!
My Highlander has been slow starting for a couple of days and I realized that it could be the battery. I called Nelson Toyota at about 3:00 pm to inquire about whether it could be the battery and was told that it probably was the battery. I asked if I could bring it in for a new battery and was told yes if I can be there by 3:30. I said I could be there between 3:30 and 4:00 and was told that was fine. I am about 40 minutes from Nelson. I had to get a jump start as the battery was down. I ...
Outstanding service!! Attention to details, providing considerate, respectful, supportive service!! I acquired my Daddy’s 2009 Toyota Tacoma after he passed away; he bought it new from Nelson Toyota; over 175K miles, still performing like new!! I will continue to bring it here for any needs as I was very impressed with how professional the services were executed. Well done & completely, beyond satisfied.
My Service Engine messsge came on & I was able to schedule a service call for the next day.
Katie was a fantastic service rep. So good that I may bring my vehicle back in the future to Nelson, even though you are 50 minutes away. Thanks- BK
Took delivery this weekend of our Grand Highlander from Daniel Nelson at Nelson Toyota. Dealers in the Wash DC area made it feel like they were doing me a favor to even talk to them about a Grand Highlander. I looked further out and found Nelson Toyota. Daniel made me realize there are still dealers that care about the customer experience and are thinking about the long term. Treat a customer right now and they will come back later. They made the whole transaction so easy, at the right price, and never tried to play the typical games other dealers ...
awesome experience, I appreciated the level of service I experienced from the scheduling of the appointment to the service rendered. thank you and keep up the fine job that your service team is doing.
Good service Chris sales person Very professional!!!
Been getting my 2014 Tundra serviced here for quite a few years now and have NEVER had a problem. They have always scheduled me exactly when I need, get truck to the garage as soon as I get there and have it done fast. The entire staff is very professional and informative. They also never heckle you like a lot of dealerships will about stuff that isn't necessary to do for your vehicle trying to suck every dime out of you. Thanks Nelson Toyota for doing a fantastic job!!
Prompt and friendly service. Wait time short. All services well explained.
Friendly, guick service, pleased
Maintenance on my Avalon and Katie's scheduling is exceptional.
Awesome service and honest Had 45,000 mile service completed on my truck. Total bill was one tenth of what the Toyota dealer in Roanoke wanted for work that was not needed after a thorough inspection. Nelson is very good and fair.
Nelson Honda went above and beyond in helping me get my new vehicle. Jessie Mathis was excellent and I would recommend anyone to go and see her. Quick and efficient process with total clarity and transparency.
Nelson Toyota is a great place to buy a car. I worked with Chris Fore he was very easy and helpful to deal with us, showed us everything we needed to know about the car. Also,I had met with Lamar Jones also and he was very helpful too. Thank you Chris!
We have had 2 major repairs done here and have been completely satisfied. The location is very convenient off Route 57. There is a nice waiting area with nice leather seating, vending machines and clean bathrooms. And they provide a free van ride home and come pick you up and bring you back to your car when the repair is done. The drivers are very courteous and fun to talk with. You can also get a rental car there or buy a car!
Nelson Toyota service is amazing Debbie and her crew will get you running in no time.
Wonderful to work with! Made the car buying process easy and painless.
Awesome experience. Professional team with fast service.
(Translated by Google) I think it's great to buy from you. Grateful for having my first Troka at 19 years old (Original) Me parece super bien comprar con ustedes. Agradecido por tener mi primer Troka a los 19 años
Unfortunately they don't have the car I was looking for but the sales service is excellent. Chris was very accommodating and if they had the car I was looking for I'd have no qualms buying from them. I've also had my current car there a few times and their service department is also excellent.
I would definitely recommend going here to get all your cars needs done. Took mine and they did it in a timely manner and got treated really well by costumer service. 10/10 would recommend.
Great service! Very fast!
Nelson Toyota performed standard maintenance on my car. This is part of their warranty program. Thanks Nelson Toyota.
Great help in finding a part
Cole Campbell really knows his stuff and did an excellent job explaining.
Happy with their service
Great experience, great people.
Daniel wrote the book on customer service. I highly recommend going to him.
My salesman Cole was very informative, answered my questions, and made buying a car a quick and enjoyable experience.
We had the BEST experience at Nelson Toyota!!! From the clear and consistent communication, the friendliness of the staff, to the completely non-stressful buying experience, we will definitely use Nelson Toyota again!
Needed a last minute appointment for front brakes and headlights, Debbie and her team got me in at a time that worked for me. Excellent job and very reasonable price! Debbie Stone informed me every step of the way and explained everything that was done once the job was done. I also got a beautiful car wash. Great job!!
Whole process went smoothly and will return Saturday for additional candidates. Joe Covington was very helpful and patient. He is very knowledgeable and answers my many questions.
Best experience I ever had buying a vehicle I would recommend them to anybody It was a very unique and pleasant experience
I called while in town and asked if they could do an oil change. I didn't have an appointment, but they took me in and i was out of there in about an hour. They even washed my car for free after changing the oil and rotating my tires! Excellent service and very polite and courteous staff.
I've been buying vehicle from Nelson for probably over 30 years and I've always been treated with respect and they are very helpful
Nice . Small.
Had my 2018 Highlander serviced there the staff were very friendly and professional and the Service Manager Debbie Stone kept me informed throughout the process. Great Service Experience!!!
It's ok salesan vanished
I had a wonderful experience at Nelson Toyota. I worked with Jay Whitlow to find a vehicle for my mom who is on a fixed income. I had recently had a terrible experience at Steve Padgett Honda in Danville and Jay was a breath of fresh air. Highly recommend Nelson Toyota!
I appreciate the fact this dealer is more transparent in pricing unlike some of the other bait and switch dealers I’ve worked with. I purchased a used Honda Odyssey from them years ago and still very much enjoy the vehicle. Daniel is a pleasant salesman. Very transparent and professional.
I cannot say enough good things about Daniel Nelson at Nelson Toyota. We have been searching for months for a hybrid RAV4 XSE. We were told some crazy markups for buying in our northern VA area and every dealership had holds on cars for months on end. They would also rack on hidden fees in their out the door price. When we called to talk to Daniel at Nelson Toyota he had an available XSE coming in the next week. He was transparent about their reasonable markup fee given the market and it worked within our budget. Daniel send us ...
I recently purchased a 2022 Toyota Corolla Cross from Cole Campbell. This was the most professional and friendly car buying experience ever. Cole is knowledgeable, honest, friendly and offers good advice. Don Mills in finance was great as well. The best thing about the entire process was it was so fast and efficient. Paperwork was completed in just over an hour. That makes me a very happy buyer! This was my first Toyota purchase.
Well, well, well!! I've bought a pile of new cars over the years. By far Lamar Jones was the best sales experience ever. Highly respectful, knowledgeable and just an all around good guy. Look forward to enjoying our Lunar Rock 4 Runner my wife has named Sage. See you next time Lamar!! Thank you Nelson Toyota.
Great service from Lamar jones couldn’t recommend him more
I had to take my husband's truck in for a tire rotation and they got it in and out in a hurry, service is always spot on while being professional, courteous and friendly. Debbie is always friendly and goes out of her way to make your experience a great one.
EXCELLENT CARE, SERVICE & STAFF😊
Easy and hassle free process from scheduling the appointment through the explanation of the multipoint inspection. They took the time to explain exactly what was done (brake pad life, tire tread remaining, fluid levels…etc). Highly recommend them.
Daniel was so great with us. Recommend Nelson Toyota and all the Nelson dealerships!!
As always Nelson did a super service and inspection on my car. Very friendly and courteous. Great work
My wife and I just purchased a 2022 rav4 ! The salesman was top notch. Chris Fore knows his stuff even paired our phones and made our transaction smooth and painless ! Chris Fore is the man to see ! He makes dreams come true !
We drive Hondas, a Ford, and a Jeep, but all our vehicles go to Nelson Toyota for service work. The service advisors are friendly and helpful. The service manager has been super helpful with insurance claims and routine work. Our vehicles are always serviced quickly and correctly. I highly recommend taking your vehicles to Nelson Toyota for all your service needs!
I was super impressed. My Lexus RX350 suddenly started blowing white smoke going down the 220 bypass. I detoured to Nelson Toyota and they took me straight in. Debbie and Brad diagnosed the problem, and Steve had the part I needed in stock. There was a lot of oil blowback, but Bird (Richard) in cleanup was able to get my vehicle shined and refined before I picked her up. I would recommend Nelson Toyota highly. There is no way they could have done a better job. Thank you all!!
Got my first new car! Very nice companies!
I want to thank the staff Scotty,Tony,Don, and especially Chris for all there help in purchacing our new Corolla My wife totalled her 2015 Corolla from effects from Covid we are glad the Corolla is five star rated for safety she only had some bruising from the air bags. The car market is crazy right now because of the microchip shortage so we were having a hard time finding the right car for the right price. They worked hard to get us a good deal and with the double powertrain warranty it was a no brainer. Thank You Nelson ...
Came today to look at a Jeep that was listed down in North Carolina, Mr. Lamar Jones had them bring it up to Martinsville so we could check it out. Lamar was AWESOME! Test drove the Jeep, Lamar was honest, upfront and extremely helpful. Needless to say, I'm going home today in my Jeep. If your looking for a car, contact Lamar Jones he's a great salesman that will help you as much as he can
Best service in the area!
Traded our 2011 Highlander for a new 2019 and the experience was good and everything transparent. Cole was good to work with and when my wife brought the vehicle back for routine maintenance they were very dog friendly.
They were very helpful in the beginning! Then the vehicle I was looking at was in another location in North Carolina. After about a week of talking about that the vehicle was then taken out of service not for sale because it wasn’t worthy of selling to a customer. That turned out to be somewhat disappointing ! But all in all they were what I would expect ! So Innoway I suppose I am disappointed with the fact that they did not have the truck I needed after advertising it but at least I didn’t have to drive all the ...
I recently bought a new Camry in a challenging used and new car market. I had specific requests and Daniel Nelson worked with me and even held the car for 5 days for me, as I live in NC. Nelson was never pushy, negotiated fairly and we were in and out in under 90 minutes. Nelson earned our future business.
Great staff for maintenance of car. Prompt service. Nice waiting area. Highly recommend.
“ 5 Stars! ” Working with Lamar Jones was an absolute pleasure! Lamar is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The best part – Lamar stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to him if you are considering buying a new or previously owned automobile.
My Wife and I went for recalls on our Toyotas. They had both vehicles done in no time. Nice people to deal with. Very professional.
Everyone here was very professional, friendly and helpful. We were very pleased.
I brought a Toyota Highlander Limited yesterday and was very pleased. Troy Lamy was very knowledgeable, respectful, and courteous. They will work with you in order to lower your payments that fits your budget. Anyone wanting to trade or buy a vehicle I will recommend this dealership because Mr. Lamy gave me a fair price.
Always do a good job at the service department.
Best dealership experience I've ever had. Daniel was knowledgeable, kind and not "pushy". Highly recommend for all your needs. Class act here!
Being stranded has never been this good! Nelson Toyota is hands-down the most amazing car dealership we have ever been to! I wish it wasn't so far away, or Debbie Stone and her service team would be our mechanics for life! They went above and beyond to help my family out of a jam. Five minutes into our 7 hour drive back to PA, our alternator died. Everyone we interacted with at this dealership immediately jumped to action to provide assistance. The receptionist was great. The service team was great. The salespeople we talked to while we waited were great. ...
We have bought many cars over the years, but went to Nelson Toyota based on a recommendation of a friend who had done business with Nelson Toyota in the past. Dealership and it's employees are super friendly, low-pressure and worked hard to make sure we got exactly the vehicle we were looking for at a very fair price. They were more concerned about getting us the right car for our family rather than just making a sale. It makes all the difference as a consumer! Financing was handled quickly and easily, the vehicle was in perfect condition and all ...
Best deal, honesty very friendly, and the dealership has a great selection of inventory for the customer to look at and try out. I orderd my Tacoma and it was worth the wait. They did a great job Jerry Thomas and Lofonza Kogar were a great team thru the deal. If you want a nice new ride, and are looking for the best dealer, look no farther than Nelson Toyota you want regret it!